You’re the customer and the product: what’s broken about how artists pay to be seen

There’s a strange arrangement at the heart of the creative industries that almost no one names out loud. As an artist, you are both the customer and the product. You pay for the workshop, the submission fee, the membership, the “one more chance to be discovered” - and you are also the thing being sold, listed, and searched. You buy the service and you are the service. Somehow that has come to feel normal.

It shouldn’t.

The “tax on hope”

Look at what’s happened with Spotlight, the casting directory that dominates the UK. It’s used in the overwhelming majority of professional casting, and it now charges performers around 216 pounds a year simply to be listed. That fee has climbed steadily - up roughly 44% in seven years, from about 150 pounds in 2017. Over a similar period, the actors’ union Equity estimated the platform’s membership income grew by around 180%, even as its costs almost certainly fell (it went digital-only years ago, shedding the expense of printing and posting its old directories).

Actors pay whether or not they ever book a single job. Critics have called it a “tax on hope” - a phrase that stings because it’s accurate. And when Equity took the argument to court, asking that such platforms be regulated as employment agencies, the High Court ruled in 2025 that Spotlight is not an agency but, in the court’s words, “a marketing tool.” Which means the fees remain entirely at the company’s discretion. Unregulated. Set by the platform.

We’re not writing this to attack one company. Spotlight is a symptom, not the disease. The deeper issue is a business model the whole industry has quietly accepted: charge the artist up front, regardless of outcome, because the artist has nowhere else to go.

The Catch-22, and the ownership question

The trap tightens in two ways.

First, there’s the classic bind: you often need professional credits to join the gatekeeping platforms, but you need to be on those platforms to get seen for the work that earns you credits. New performers pay the most for the least access.

Second, and less discussed: many of the major casting and career platforms are now owned by large parent companies, often via private equity. And private equity has exactly one job - financial returns. When the people setting your fees answer to investors rather than to artists, the incentives point one way, and it isn’t toward you.

So you have a workforce that is precarious by nature, in an industry with fewer mid-budget productions and more people chasing fewer jobs, being asked to pay more and more for the privilege of being findable. During a cost-of-living crisis. That’s not a market working well. That’s a captive audience.

Why this happens: artists are easy to charge

Here’s the uncomfortable psychology of it. Artists are unusually willing to pay to keep the dream alive, because the alternative - not being in the room at all - feels like giving up. That willingness is beautiful. It’s also exploitable. An entire economy has grown up around monetising hope: submission fees, “premium” tiers, pay-to-pitch events, workshops that dangle access, memberships that renew whether or not they ever delivered.

None of these things are inherently wrong. A workshop can be genuinely valuable. A directory can be genuinely useful. The problem is the default: that the artist always pays, always up front, always regardless of result, and increasingly to companies whose loyalty lies elsewhere.

What needs to change

A fairer model isn’t complicated to imagine. It looks like this:

  • Access shouldn’t be a toll. Being findable, being part of a professional community, being able to see the opportunities that exist - that should be the baseline, not the premium.
  • Value should come before payment, not after the dream. If someone is going to charge you, they should be selling you a genuine tool that makes your work better or your career more possible - not selling you back your own visibility.
  • The people building these platforms should answer to the artists on them. Incentives matter. A community built for its members behaves differently from an asset built for investors.
  • Transparency. You should know what you’re paying for, why the price is what it is, and what you actually get.

Where we stand

This is the thinking FLIK was built around. Our founder, a working actor and writer, put it plainly: in this industry you’re the customer and the product at the same time, and a lot of us are hard on ourselves about sharing our work - we need to feel safe before we open up. So we built something different: a professional home for storytellers that’s free to join and free to use, where finding your people, running your projects, and seeing real opportunities isn’t a tier you unlock but the whole point.

We’re not claiming to have every answer. But we’re certain about the premise: talent has never been the problem. Access is. And access shouldn’t cost you a tax on hope.

Talent has never been the problem. Access is. FLIK is a professional home for storytellers that’s free to join and free to use.

Join FLIK

Frequently asked questions

Why do actors have to pay to be on casting platforms?

Most casting directories charge a membership or listing fee to be searchable by casting directors, regardless of whether you book work. In the UK, the dominant platform charges roughly 216 pounds a year, and a 2025 High Court ruling confirmed these fees are unregulated because such directories are legally considered marketing tools, not employment agencies.

Is it normal to pay to submit or be seen as a creative?

It’s common, but that doesn’t make it fair. Submission fees, paid memberships, and premium tiers are widespread across film, theatre and the arts. The core issue is that artists often pay up front regardless of outcome, to platforms increasingly owned by investment firms.

What does you’re the customer and the product mean for artists?

It means you pay for a service (a listing, a membership, a submission) while also being the thing that service sells and searches. You fund the platform and you are its inventory - a dynamic that gives platforms little pressure to lower prices.

Is there a free alternative for creatives to find work and community?

Yes. FLIK is a professional platform and community for filmmakers, actors, writers and theatre-makers that’s free to join and free to use, built so that access and community aren’t paywalled.